If you and or your children are in immediate danger call emergency services 000 and speak to the police.


WLHH is a high security refuge providing safe and secure short term accommodation. WLHH aims to support women (with and without children), escaping family violence and are in need of relocation from where they usually reside to enhance their safety.

WLHH offers:                                    

  • Short–term accommodation and case management.

  • Support through secondary consultation and co-case management with specialist services.

  • Risk assessment and safety planning using client centered approach.

  • Holistic individual assessment.

  • Information, advocacy and referral to appropriate services.

The refuge looks like an ordinary house in an ordinary street in the suburbs. It is a secure refuge which means, the address will not be given to anyone. 

All refuge referrals come from Safe Steps Family Violence Response Centre

When you call the Safe Steps phone line 1800 015 188, you will be connected with a specialist family violence support worker. The support worker’s job is to try to understand your situation, explore your options, work with you to develop a plan to ensure the immediate safety of you and your children, and, if needed, connect you with supports to help you live free from violence.

Contact the Safe Steps Family Violence Response Centre

Outreach referral

WLHH also accepts self-referrals and referrals from generalist services such as doctors, psychologists and social workers. Many of our service users are migrants, refugees or from CALD backgrounds.